Terms and Conditions
Returns- returns only accepted 14 days from receipt of shipment if they are “received back” in the brand-new condition undamed (please purchase insurance for the product price to ensure redund). No custom orders (which include Custom Power Controllers, welded ferrules, copper thickness that is thicker than our standard 16oz 24 gauge and include but not limited to custom caps), scratch and dent sales or custom engraved stills, Copper Sheet orders that are special order, for example 4ftx10ft or 3ftx10ft sheets are not eligible for return. At our discretion depending on the situation, we may issue a store credit. If in the even we elect to approve a return on the said items on a case-by-case basis, the refund will be eligible at a reduced rate reflecting a 25% restocking fee based off the original price. In the event a refund is approved for a scratch and dent purchase, a 50% restocking fee of the sold price will be applied due to the substantial discount already applied. IN NO EVENT DO WILL WE ISSUE A REFUND ON A STILL THAT HAS BEEN USED FOR THE PURPOSES OF DISTILLING ALCOHOL UNLESS YOU or YOUR COMPANY ARE AN APPROVED DISTILLER REGISTERED WITH THE TBB IN GOOD STANDING!
Terms- Vengeance stills are not responsible for how our product is used. It is the individual’s responsibility to know their state laws and make their own decisions. We do not condone any illegal activity.
Buyer assumes all liability. Distilling equipment may not be legal for use in some areas. According to federal rules, stills are legal to be owned if not being used, nor intended to be used, to produce alcohol. In other words, if a still is only being used to filter water or make essential oils and these actions do not involve the distillation of alcohol, a still is legal to own, according to federal rules, and no permits are required. Additionally, distillation equipment can legally be used to distill ethanol if the still operator has a federal fuel alcohol permit. The permit is free, is easy to obtain. Rules on distillation vary from state to state. However, in alignment with federal rules, it is illegal to produce alcohol for consumption or for fuel, on the state level, without proper permits. Make sure to check your state requirements for ownership and operation of distillation equipment before purchasing a still.
For more info visit www.ttb.gov
Vengeance Stills offers a Lifetime Warranty on our Pots and 90-Day Warranty on Standard Power Controllers. If you experience a problem, Please contact us for an RMA number. This number will be associated with the repairs needed and will be handled expeditiously. Customer assumes shipping charges to our facility and shipping charges associated with getting it back to You. Warranty work is free of charge including materials needed for covered repairs. If the damage is found to be caused by Customer negligence, misuse, damaged caused by shipping, then the repairs which include labor and materials will be at the owner’s expense. Pease note, Vengeance will refuse any package that does not have an RMA number clearly visible on the box.
Please also be advised any item that is disassembled for attempted repair by anyone other than our technicians, will void the warranty.
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